What is document delivery?
Document delivery is a service provided by NTU Library to obtain copies of documents such as journal articles, conference papers, standards, patents, theses, etc which are not available in our collection. For example, if you are looking for a journal article that will aid in your research or project work, you can make a request for it via our document delivery service and we will scour our suppliers and other libraries to find you that article.

Do I have to pay?
Document delivery is a fee-based service but the Library will subsidize the procurement of documents requested by eligible staff and students subject to request quotas, availability of allocated Library funds and the requester’s access to research funds. The Library will only subsidize requests for students and staff who have no access to research/teaching materials funds and must declare that they are using the requested documents for their research, teaching or project work.

How long do I have to wait?
The turnaround time is usually around 5-14 days, depending on which supplier/library has the document in its holdings, the method of delivery it uses and the type of document it is. If you need the document urgently, you may like to request for the fast service but the charges might be more.

How do I make a request?
For students, you will need to download and fill in the request form here.

For staff, you will have to request it via Stafflink under Resource Request> Library Services> Document Procurement/Photocopy Request.

For more information, please click here.

— Information Services Division, NTU Library