The financial service industry has evolved rapidly in today economic. Each operational day will produced a small qualitative and quantitative measures towards the development of knowledge management (KM). A number of us did not see this as a veto factor for the organization to evolve into a hybrid approaches. Furthermore, with the element in Knowledge Management implemented in the financial organizations, the organization are able to benefit from:

Since the introduction on Enterprise 2.0 (web 2.0) as the use of freeform social software with companies, many organizations have taken the advantage to ride this wave. It is due to characteristic of the software architecture, as Harvard, Prof McAfee coined some pointers to the development of Enterprise 2.0.