Libraries of the 21st century are facing different challenges and opportunities in meeting the information needs of a new generation of users. It is important to ensure that libraries have the right number of people with the right skills and attributes in the right place at the right time. There are a number of issues that need to be considered to achieve this.

This paper summarises the key findings from research in to the trends and issues affecting workforce planning in New Zealand university libraries. This is not unique to New Zealand and other locations may benefit from these findings.

First and foremost it is essential to recruit and retain staff who are skilled and innovative as well as flexible and adaptable. The staff we recruit should also reflect the increasingly transnational, diverse users we serve.

Alongside the need for new and talented staff are the concerns around the retirement of experienced staff over the next decade. This is a double-edged sword as many will retire but on the other hand many older people are working longer. This requires the fostering of knowledge transfer opportunities in both directions and career development pathways for younger staff.

Gillian Barthorpe
Gillian Barthorpe AUT University

Gill Barthorpe is Associate University Librarian, Collection Services at AUT University Library in Auckland, New Zealand. Prior to her appointment to this position in April 2009 she was the Business Development Manager at the AUT Library from 2001 – 2009. Her time in this role dealing with HR matters sparked an interest in staff development and more particularly workforce planning which led to this being the research topic for her recently completed MBus dissertation.

She is also the Web Manager for the IATUL website and was a member of the 2008 Conference committee for the Auckland conference.