Controlling

Total Quality Management

Total Quality Management

The video explains what is total quality management and why quality management is critical for organisational success.

Quality Management Standards

Process Management

The video explains the application and
benefits of the ISO 9000 standards.

Process Management

Process Management

The video describes the process management, statistical process control and explains just in time and kaizen process improvement concepts.

Coordination

Coordination

The video explains the approaches for coordination by standardisation, plan and mutual adjustments; explains how to deal with high demands for information.

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