MBAs hear views on how Africa can accelerate growth

Africa, home of some of the world’s most impressive wildlife, is a beautiful continent with breathtaking scenery. But the poverty, exploitation and, in some cases, war has hindered its progress. But how do you wake up a sleeping beauty and bring out its best?

The Singapore Business Federation invited Nanyang Business School students and industry leaders to a breakfast session with Guillaume Kavaruganda and Hazel Ngubeni, the ambassadors of Rwanda and South Africa respectively. They shared their views on what is needed to accelerate progress in Africa.

Rwanda on the move

Mr Kavaruganda says the abolition of the excessive protectionism of African markets and a proactive transition to free movement of goods and people in Eastern Africa are the priorities to become competitive. Yet, Rwanda, like its neighbours, still struggles to address structural issues such an unstable energy supply, a lack of housing for its 12m people, poor infrastructure and a deficient education system.

Even though Rwanda prides itself as one of the few African nations to have achieved political stability, there is still a long way to go to win investors’ trust

But the government is aware of its responsibility to provide basic care for its people and has made smart moves to improve the living conditions. Recently, access to basic healthcare has been extended to 85 per cent of the population; a drastic improvement that will not go unnoticed by foreign investors. Yet even though Rwanda prides itself as one of the few African nations to have achieved political stability, there is still a long way to go to win investors’ trust.

Africa is more than gold and diamonds

Having shed light on the forward-looking initiatives that Rwandan officials have brought on its way, Hazel Ngubeni broadened the perspective on the challenges and multiple investment opportunities across Africa.

She projected a map of Africa to visualise the natural resources to be found in each of the 54 African countries. “This is how people see us,” she jokes. “There is gold, diamonds, more gold, and more diamonds.” But Africa is much more than precious metals and gems.

By investing in intercontinental highways, water integration and improved energy supply, the continent shows that it is seriously concerned with improving infrastructure to foster growth of its service and manufacturing industries, and promote trade within Africa and with foreign partners.

Rwanda has converted development opportunities into growth, with annual real growth of gross domestic product averaging about 8 per cent between 2001 and 2015. But South Africa has reached a stage of stagnation and complacency. Despite its past progress, its currency, the rand, is crashing; its credit rating is rapidly approaching “junk” status; and South Africans have taken to the streets. But what issue to tackle first?

Johan Burger, director of the Centre for African Studies at Nanyang Technological University in Singapore, argues that the greatest challenge in managing South Africa is setting priorities to tackle social issues.

However, South Africa is willing to learn from its peers and assess high-tech solutions to address its most pressing problem: the provision of adequate healthcare in remote areas. Using innovations, such as drug delivery via drones, the country seeks to emerge from its crisis by meeting the basic needs of the rural population and preparing its people for a much bigger task: economic growth.

Copyright The Financial Times Limited 2016. All rights reserved.

How do you get interested in business operations? Play a game…

originally published on Financial Times MBA Blog on June 13, 2016

by: Laura Melina Loeven, MBA 2015-16

The last course I have to pass before graduating from Nanyang Business School is a 12-week operations class. As more consumers around the globe demand good quality products at a low-cost, establishing cost-efficient and reliable operations is a fixed part of every corporate agenda to gain an edge over the competition.

Thus, aspiring executives must not only be good strategists, but also need to be prepared for managing the day-to-day operations.

Yet many multinational corporations are criticised for their negligence in operations management, and we read more and more about the difficulties balancing cost and quality. Climate change, depleting natural resources and labour strikes are just some of the challenges faced. But how can you prepare MBA students for a multitude of operational issues in just 12 weeks? How do you engage a bunch of young professionals in a subject that does not sound nearly as sexy as any of the popular strategy design courses, but has an even higher impact on corporate success? The answer is simple: you play a game.

What I saw were just three machines, an order book and a reporting tool that displays real-time analysis of my team’s performance. It all seemed so simple.

Tapping into the competitive spirit of MBA students always works, and soon after firing the starting gun of the Littlefield simulation game, enthusiasm for operations issues increased notably. The class is split into groups and the game is played over the course of one week. The goal of each group is to maximise revenues from customer orders while maintaining optimal machine capacity utilisation. Yet, the only decisions a team can make is to buy or sell machines. The catch? One hour in the Littlefield world represents a full day in real life, so inevitably you end up monitoring the game before breakfast, skip lunch to check the capacity utilisation figures, and wake up at night to make sure operations are still running smoothly.

When typing the key word Littlefield into Google search, I stumbled across a scary YouTube video of a particularly committed student who fully dedicates himself to the game, monitoring the virtual factory floor 24/7. But he drops all other responsibilities, neglects his girlfriend and eventually loses his mind. With this off-putting story in mind, I am hesitant to engage in this exercise and approached the game with scepticism. However, what I saw were just three machines, an order book and a reporting tool that displays real-time analysis of my team’s performance. It all seemed so simple.

Littlefield

 

For seven days, I logged into the Littlefield game and saw the reporting graphs climbing up and down, and found my team’s ranking moving in sync. Staring at the chart that reflects the capacity utilisation of my factory left me in awe, and even after 10 months of business school I feel helpless. Puzzled by the uncertainties of Littlefield, my team decided to follow the most complacent of all strategies: do nothing. While ignoring our managerial responsibilities seemed to work well for us for a while, we eventually dropped to the bottom of the field and finished the game as the second last team. Still, Littlefield taught me crucial lessons on operations management, and life itself:

  • If you want to go far, go together. Only working with a team leads to success.
  • You are never prepared enough. Making decisions when uncertain is an art you have to master.
  • Even simple set-ups bear risks. Be proactive, bold, and balance a holistic overview and attention to detail when it comes to managing daily challenges.
  • Doing nothing is never a good idea. Observe, analyse, act and react to succeed.

Copyright The Financial Times Limited 2016. All rights reserved.

Meditate to be better than a goldfish

originally published on Financial Times MBA Blog on June 6, 2016

by: Laura Melina Loeven, MBA 2015-16

As part of my MBA degree at Nanyang Business School, I sought relief from my stressful student life by joining a meditation and leadership workshop with Laurence Freeman.

Laurence Freeman

Father Freeman is a Benedictine monk who became famous for practising meditation with Lee Kuan Yew, the prime minister of Singapore between 1959 and 1990. Meditation describes themental discipline that helps individuals to discover their inner consciousness and to develop spiritual energy. It can also promote relaxation and calm a distracted mind.

I was there because I wanted to deal with issues caused by my frenzied lifestyle: insomnia, coffee addiction, hair loss, you name it.

In the first lesson I discovered the average person’s attention span is incredibly short. Since the digital revolution, most people can only focus for just eight seconds. This is even less than a goldfish, which has an attention span of nine seconds.

It seems the human race needs to relearn attentiveness and break some of its unhealthy habits. Dividing our precious attention between the virtual and real world, television ads, phones and all other distractions of daily life, we have lost the ability to just sit and be in the moment.

At the time of the workshop, I was an MBA student close to graduation, I confess that I felt unable to just “be” in the present, but rather contemplate the next move. Simply being, not doing anything, poses a seemingly insurmountable challenge to the self-titled workaholics.

The downsides of multitasking are obvious — we pick up only 20 to 30 per cent of the information available. We can waste valuable time and resources by overthinking merely for the sake of thinking about something — a mental activity which serves no purpose.

In his soothing voice, Fr Freeman outlined his strategy for dealing with stress: meditation which provides a moment of silence in a noisy world. This has the power to reduce anxiety, increase productivity and improve human relationships, Fr Freeman explained.

But where do I find the time to meditate in my jam-packed schedule?

Fr Freeman’s response was simple: you never have time, you make time. Stress is a choice, and most of us choose to be stressed, because this simply is what everybody else does. Throughout the day, we volunteer immediate attention to every small agitation in our environment, and hence become creators of our own misery.

‘The downsides of multitasking are obvious — we pick up only 20 to 30 per cent of the information available’

However, meditation corrects this tendency towards distraction, and resets our busy minds. It is certainly no coincidence that meditation and medication start with the same prefix “med-”, Greek for care and attention.

Under instruction, I sat with my eyes closed, back straight, hands folded on my lap, and soundlessly recited a mantra. Pretty soon I discovered just how difficult it is to focus for 10 minutes.

My first steps into the world of meditation became an incredible journey of discovery and self-reflection. Taking baby steps on the long walk to peace, kindness, joy, patience, self control and many more big words, I discovered how difficult it is to just focus for 10 minutes straight. My mind wandered again and again, and seemed to resist stubbornly any effort to empty my brain’s Ram.

After two days of practising meditation, I left the workshop feeling deeply impressed with the world of imagination and inner peace that opens up to those who regularly meditate, but at the same time I am utterly ashamed of my inability to shut down. However, I also felt much calmer.

Yet, drawn in by the science of meditation and its positive impact on the mind and the work of successful leaders, I vowed to practise regularly — and made a promise to beat the goldfish in the discipline of attention.

Today, I still get distracted during meditation, but I appreciate that taking this regular time out allows me to relax and withstand stressful situations.

Copyright The Financial Times Limited 2016. All rights reserved.