Category Archives for User Services & Engagement

Liaisons as Sales Force: Using Sales Techniques to Engage Academic Library Users

Liaison librarians are assuming a wide variety of new roles that serve their institutions’ students, staff, and faculty. An essential foundation of these new roles is the ability to engage with the liaison’s user community. These engagement skills are not … Continue reading

23. March 2018 by Chua Junjie
Categories: Advisory & Consultation, User Services & Engagement | Tags: , , | Leave a comment

Collaboration and Academic Libraries: An Overview and Literature Review

The chapter provides an overview and an extensive literature review of collaboration and academic libraries. There is consideration of different aspects of internal collaboration including: collaboration within the library service; collaboration of academic libraries with faculties, other support departments, and … Continue reading

27. February 2018 by Chua Junjie
Categories: Advisory & Consultation, Communication & Outreach, General, Planning, Research & Analytics, User Services & Engagement | Tags: , , , | Leave a comment

How Can the University Library Better Meet the Information Needs of Research Students? Experiences From Ulster University

This article investigates academic library needs of doctoral students. The study identifies PhD students’ information literacy training needs and explores current levels of library engagement, barriers to use, and gaps in existing services. First-year PhD students at Ulster University (UU) … Continue reading

27. February 2018 by Chua Junjie
Categories: Advisory & Consultation, User Services & Engagement | Tags: , , , , , , | Leave a comment

Making It Work for Everyone: An Evolving Reference Service

At an academic health science center, librarians identified problems, weaknesses, and strengths in reference services. The on-call reference schedule was discontinued and a question flowchart was developed for circulation staff. Only research questions were referred to librarians, who would respond … Continue reading

27. February 2018 by Chua Junjie
Categories: Advisory & Consultation, User Services & Engagement | Tags: , | Leave a comment

Mapping the future of academic libraries

The report highlights a number of challenges and opportunities for SCONUL members, including the development of AI and machine learning, datafied scholarship and the on-going challenges of blurred boundaries between the library and the rest of the institutions and the … Continue reading

26. February 2018 by Chua Junjie
Categories: General, Spaces, Facilities & Programming, User Services & Engagement | Tags: , | Leave a comment

The Book Stop pop-up library project

The Book Stop Project is a design concept offering a huge potential for community libraries to evolve from monolithic buildings to activated public spaces. Read More

26. February 2018 by Chua Junjie
Categories: User Services & Engagement | Tags: , , | Leave a comment

Libraries Look to Big Data to Measure Their Worth—And Better Help Students

These days, though, libraries are finding new ways to measure their worth. They’re counting how many times students use electronic library resources or visit in person, and comparing that to how well the students do in their classes and how … Continue reading

26. February 2018 by Chua Junjie
Categories: Education & Learning, User Services & Engagement | Tags: , , , | Leave a comment

Measures of Change in Academic Library Behavior

New strategies and practices are required given the changes technology has brought to higher education and scholarly communication. Many libraries are implementing these strategies and practices, but it is difficult to move often long-established ways of doing things and to … Continue reading

26. February 2018 by Chua Junjie
Categories: Scholarly Publishing & Impact, User Services & Engagement | Tags: , , | Leave a comment

Predicting the Role of Library Bookshelves in 2025

The Utrecht University Library case study invites librarians to fundamentally rethink how they could strengthen the function of open shelves in their library. Based on acquisition and user data, and on interviews with publishers and users, this article suggests that … Continue reading

26. February 2018 by Chua Junjie
Categories: Online University Press, User Services & Engagement | Tags: , , | Leave a comment

Research Library Issues, no. 291 (2017): Holistic Librarianship

While not a new topic, many conversations are occurring about the roles of library staff and the changing nature of their work in support of research, teaching, and learning. Boundaries between specific functions or departments within the library continue to … Continue reading

26. February 2018 by Chua Junjie
Categories: Human Resource, Scholarly Publishing & Impact, User Services & Engagement | Tags: , , | Leave a comment

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