Performance Management in Academic Libraries: A Balanced Scorecard Approach for Digital Services
This article explores the possibility of using the “Balanced Scorecard” approach (originally designed for commercial organisations) to measure the performance of Digital Services in Academic Libraries. Read More
About Chua Junjie
Junjie is a Scholarly Communication librarian (research impact and copyright). He has an honours degree in Psychology from NUS and a Masters of Information Studies from NTU. In his free time, he enjoys learning foreign languages, playing the piano, fine arts, fiddling with R programming, inferential statistics – e.g. GLMs, predictive modelling & more.
15. February 2018 by Chua Junjie
Categories: Planning, Research & Analytics, Project Management |
Tags: Digital Scholarship, Digital Services, KPI, Library Management, Performance Management |
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