Author Archives: Khoo Soo Guan, Christopher (Assoc Prof)

About Khoo Soo Guan, Christopher (Assoc Prof)

School of Communication and Information

Cheryl Marie Cordeiro talks about her life in Sweden

Cheryl Marie Cordeiro, alumna of DIS (1997 admission), former Miss Singapore/Universe, and current academic and blogger talks about her PhD research and living in Sweden:

Dr. Cheryl Marie Cordeiro (Photo by Jan-Erik Nilsson)

Dr. Cheryl Marie Cordeiro (Photo by Jan-Erik Nilsson)

It was not long after graduating with an MSc in Information Studies at DIS that I found myself in Sweden, in early 2003, pursuing a PhD at the University of Gothenburg in a multi-disciplinary and cross-national study of Swedish Management in Singapore. This was supported by an Anna Ahrenberg Foundation grant that paid for most of my research tenure in Sweden.  I obtained my PhD in May 2009, after a public thesis defense.

I’ve thoroughly enjoyed my PhD research in Sweden, though the data collection via interviews was done in Singapore in 2004, which put me in touch with 33 top level managers of Swedish owned/managed organizations in Singapore.

I got to know the CEOs and Regional Directors of ‘household’ Swedish brands, such as Ikea, Volvo, SonyEricsson, SKF, etc., who provided insights into how expatriate managers in Singapore brought tacit knowledge of their culture and work expertise, and applied them in re-organizing the organizational structure and sometimes forging new organizational cultures in the Swedish managed Singapore offices.

So I was in a situation to observe how knowledge transfer worked across nations, from parent organizations to subsidiaries, through management and leadership. I had to transcribe 54 hours of interviews, generating  a database of more than 260,000 words. I was glad my MSc in Information Studies gave me the appropriate background to manage this huge amount of information! 

I applied the coding procedures of Grounded Theory, a qualitative research method often used in organization and management sciences, to sort data into manageable categories. I then used a linguistic analysis method called discourse analysis to uncover core issues of the interviews.

Doing a PhD in Sweden, one naturally gets inducted into the Swedish culture of research and learning. Swedish universities are research oriented, where graduate students are encouraged to apply for private funding of their research projects. The competitiveness contributes to the overall entrepreneurial spirit of Swedish researchers and the creativity of the proposed projects.

I got to know Sweden well – its people, traditions, beliefs, language and lifestyle. As a Singaporean in Sweden, one of my favourite activities is to explore Swedish food culture. As with Singapore, where we have the durian season, and mooncake and bak chang season, food in Sweden is often festival and season related. I’ve written quite a bit about Swedish food on my personal blog (http://www.cmariec.com/blog).

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The Semla (Photo by Jan-Erik Nilsson). King Adolf Frederick of Sweden is said to have died of indigestion in 1771 after a royal meal rounded off with 14 servings of semla.

My favourite Swedish culinary delight is the cardamom bun filled with luscious almond marzipan, topped with the softest whipped cream and covered with a sugar dusted cardamom bun lid – the Semla. This bun is usually eaten in a bath of hot milk and makes its appearance in early Spring each year.

I hope to continue to research and write about how Swedish and Singaporean managers work across cultures, create an effective cross-national network and platforms for information sharing, and apply tacit knowledge of their home-country and culture in a different country — in the context of increasing ‘globalization’, ‘glocalization’ and ‘global outsourcing’.

I think it is important to study what happens when we start exporting and transferring not only raw materials and knowledge, but also values, beliefs and traditions, and apply them to organizations on foreign ground.

by Cheryl Marie Cordeiro

Greetings from Dr Susan Higgins

Dr Higgins was on the DIS faculty from 1998 to 2001. She sends her greetings to her former students. This is what she has been doing since NTU:

Dr Susan Higgins

Dr Susan Higgins

Dr. Khoo has asked that I write about my experiences after leaving NTU as a Lecturer in 2001. It was wonderful teaching in Singapore. The most rewarding events were the relationships formed with students and fellow faculty. When I first arrived in Singapore in November of 1998, Dr. Abdus Chaudhry met me and my daughter at the Changi International airport. The transcontinental flight with my 18 month old daughter was quite challenging, so we slept for a few days after arriving. Fortunately, Dr. Chaudhry had supplied our newcomer’s campus apartment kitchen with fruit, cereal and yogurt, and we did not have to go out right away. On our first day at the new flat, Mark Hepworth and his wife Joan brought over a box of dishes which they had received upon arriving in Singapore, and it became my job to hand them to the next family. Eve enjoyed attending Dover Court and was particularly fond of her kindergarten teacher, Anne Marie Walker. Dr. Beth Logan and Dr. Tom Hart also came to teach in Singapore as visiting professors. They had been my Ph.D. professors at Florida State University in Tallahassee, FL. Dr. Edna Reid, who travels to Singapore quite frequently, has kept in contact with us, and she and her husband own a home in Tucson, AZ where my mother lives.

I left NTU to take a job at Charles Sturt University in Wagga Wagga, NSW, Australia. http://www.csu.edu.au/ and began teaching in the Library and Information Studies program. Classes are taught entirely online for the LIS program, and have been for over twenty years. I taught children’s librarianship and information management. Packages were mailed to students with their assignments and recommended textbook and bibliography.

I enjoyed learning about Australia with students, staff and faculty, and I worked with Professor Ross Harvey, who is currently a visiting professor at Simmons College in Boston, and Professor Gaynor Eyre, now Head of Department at Aberwstwyth University. Dr. Eyre is an expert on reading and literacy in early childhood. http://www.dil.aber.ac.uk/en/staff.asp?a-z=true.

Dr. Khoo gave my daughter Eve a large koala soft toy as a going away present for her trip to Australia. She still has this. On the CSU campus we could see kangaroos drinking from the ponds and hopping about like large deer, but few koalas, as they tend to live in the north of Australia where a specific kind of eucalyptus tree grows. Actually, koalas can be quite vicious in the wild, but at the zoo in Cairns one could have one’s photo taken with a tame koala.

One Spring an echidna burrowed under the LIS building on campus. Everyone stopped work to go outside and take photos of this mammal which looks like a porcupine. One of the faculty members took Eve to see a couple of recovering wombats kept by the park service. Wombats are also burrowers with large front claws. The name Wagga Wagga means “place of many crows”. In the Aboriginal language, no plurals exist, so a word is repeated for the plural form. My daughter loved the cold weather, the cows and sheep and “rugging up” as the Australians say.  Dr. Harvey and Rachel Salmond made us welcome in Australia, and gave us a shiny black glass crow as a parting gift. Just as an aside, Charles Sturt University has its own wine vineyard and winery. Cheese and bottled wine are for sale in a shop on campus.    

The Library and Information Management program at CSU is affiliated with Hong Kong University’s SPACE program. I taught a large cohort of Hong Kong students in the Master of Applied Science Library and Information Management program. There is also an Advanced Diploma in LIS and an Advanced Certificate in Archival Studies. At that time, distance learning was entirely text based. I also met program students face to face in Sydney, Canberra and Carnes on required study tours of the area libraries. The majority of students were working in public libraries. The multidisplinary opportunities for research in Australia were great. I never thought I would be able to research with Chemists, but I did. But to think back on my time at NTU, I was researching with Engineers, also a surprise. 

At the University of Southern Mississippi, I teach entirely online. We use Wimba technology now, and Live Classroom, so I am able to speak with students whether in Mississippi, Utah or Japan using a headset. I can show appropriate YouTubes in the eboard, and students enjoy listening and speaking to one another. Students upload their photos to the discussion boards.

My daughter Eve and I live in a rural, suburban area of Mississippi between two large ponds. I feed the noisy ducks every morning, bass swim in the ponds, and deer are plentiful. If you like horses, there are many horse ranches nearby in Reese Creek. In the midst of all these pine trees, I missed the cactus of Arizona, so I started growing a cactus garden in containers on my back deck. I also grow tomatoes. The plants produced a bumper crop this year. I can buy those fragrant pink lilies that I used to buy in Singapore here in the small town of Petal.

I am a new grandmother and very excited about it. My granddaughter Abby Averitt was born December 11, 2009 in Dallas, Texas. Of course both her mother and I agree that she is very, very smart. My daughter Eve is 13. She enjoys soccer, art and language arts, Japanese manga, and of course, teenagers are constantly on the Internet.  

It has been a pleasure to keep in touch with my former students in Singapore and I am always happy to hear of their successes.

Sincerely,
Susan Higgins

Editor’s note: Dr Higgins can be reached at: mailto:Susan.E.Higgins[at]usm.edu

New course — K6290 Knowledge Management Implementation

This course is being developed by LTC Karuna Ramanathan, a graduate of our KM programme and currently Deputy Head of the Singapore Armed Forces Center for Leadership Development. He tells us how the idea for this course came about:

This course was specially moulded out of 8 years of experience in implementing KM projects in a large organisation. These projects range from eLearning, Content Management, Storytelling, to narrative database building. KM projects are rather special, because knowledge can be both individual as well as collective. These projects have unique challenges in implementation, which moved me to design this course. Mostly taking a practitioner’s view, you will complete the course armed with a practitioner’s toolkit which will help you in future implementation. Do not be afraid if you have not been exposed to too much theory – the ideas and issues are quite basic, and we will spend time dwelling on these so that you are able to have a good grasp of the challenges that await us as KM practitioners.  

K6229 Knowledge Policies in Organizations — course revamp

This course has been revamped by Dr Margaret Tan to focus on Corporate Governance, a hot issue in industry. This is what the instructor says about the course:

As a result of several high-profile corporate collapses, corporations around the world are trying to implement Corporate Governance frameworks to protect and provide assurance to shareholders’ investments, and to comply with new legislations. Well-managed companies adopting good corporate governance principles and processes are attracting new investments. The course will provide an understanding of how and why corporations collapse and what can be done to provide investors confidence. Corporate Governance has grown rapidly as a field of study, with many universities offering graduate courses and PhD students researching in this area.

Congratulations to the Class of 2009!

Convocation 2009 was held on 24th July. A total of 244 students graduated in the 2008-09 academic year:

Ph.D.
1
M. Applied Sci.
1
M.Sc. Information Studies
84
M.Sc. Information Systems
97
M.Sc. Knowledge Management
61

Award winners:

  • Library Association Gold Medal (Information Studies): Leow Zheng Yu
  • LexisNexis Gold Medal (Information Systems): Mohamad Faizal Bin Abdolah
  • LexisNexis Gold Medal (Knowledge Management): Ku Yin Ling Evelyn

It was so nice to see graduates bringing their extended families, sometimes from distant countries, to celebrate together. We wish graduates the very best in their career. Please keep in touch with your former classmates and with the school.

 

Jobs Available: Manager/Cataloguing & Metadata Services

Position: Manager/ Cataloguing & Metadata Services

Employer: LIBRIS, National Institute of Eduction

Job Description:
The National Institute of Education, Singapore is seeking a highly self-motivated and forward-thinking librarian who has an eye for detail to become part of its team. Candidate must be able to work independently and collaboratively in a dynamic environment.

Requirements:
A good University degree and a recognised postgraduate qualification in Library and/or Information Science with a minimum of 5 years of cataloguing and metadata management experience, preferably in an academic library environment.

University graduates without relevant experience or library qualifications may also apply for the post of Assistant Librarian. The successful candidate may be supported to complete a Master degree in Information Studies on a part-time basis.

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Jobs Available: Information Resource Specialist

Position: Information Resource Specialist

Employer: Li Ka Shing Library

Job Description:
The Li Ka Shing Library is looking for a Senior Library Specialist / Library Specialist to provide Information Delivery Services.

Requirements:
• Min. Diploma with 3 years relevant experience in library, academic or research settings
• Resourceful, organized, meticulous and responsible, good with data and details
• Ability to search and interpret OPAC and citation records, information search skills would be an advantage
• Good interpersonal and communications (written & spoken) skills
• Proficient in Microsoft Office applications (including MS Access database)
• Good team player
• Able to work positively, productively with diverse agencies in an environment of rapid change
• Able to work under pressure, multi-task, and complete tasks within short deadlines
• Excellent time and resource management skill

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