Position: Global Knowledge Specialist (Financial Services)

Employer: Bain & Company, Inc. (Singapore)                                           Department: Product, Practice & Knowledge

Reports to: Financial Services Practice Area Manager FLSA: Exempt

Description:
Bain & Company is one of the world’s leading global business consulting firms, serving clients across six continents. It was founded in 1973 on the principle that consultants must measure their success in terms of their clients’ financial results. Bain’s clients have outperformed the stock market 4 to 1. With offices in all major cities, Bain has worked with over 4,150 major multinational and other corporations from every economic sector, in every region of the world.

Knowledge Specialists play a critical role in supporting Bain’s ability to deliver outstanding results for our clients. This position is a full-time role supporting the Financial Services practice in the Americas, Europe and Asia Pacific.

Major Activities:

i. Coordinates and manages the capture and sharing of Bain’s knowledge base within the Financial Services practice area
• Captures case-related information from client development and case team efforts into Bain’s global intranet platform. This includes the capture and processing of case summaries, proposals, case examples, capability and product insights, tools and templates, as well as the meta-tagging of case information to facilitate user searching
• Contacts client case teams and practice affiliates to understand work and solicit best content to fill ongoing practice content needs
• Coordinates with other Knowledge Specialists to identify cross practice content priorities and works as part of a team to capture and codify materials
• Contributes to periodic product updates: identifying priority Bain cases, executing research and analysis, codifying case examples and packaging insights
• Helps create and package content and insights in a manner consistent with Bain’s professional standards guidelines
• Manages, designs and maintains Practice Area site(s) on Bain’s intranet; ensures newest cases and insights are represented; identifies content gaps
• Reviews Knowledge Management and other relevant progress metrics to improve how Bain captures and shares its intellectual property (IP)
• Helps identify leading Bain experts & develop credentials materials on key topics within the practice area
• Conducts external market research to identify key trends, issues and players as relevant to the product portfolio

ii. Provides support to Partners and other members of the consulting staff on selling and serving activities
• Helps arm client development and case teams with the “latest and greatest” Bain capability and industry perspectives
• Assists with proposal development in select situations e.g. credentials

iii. Supports the Practice Leader(s) and Practice Area Manager(s) as they develop Practice Strategy and manage Practice Operations
• Coordinates development of the annual practice strategic plan and budget
• Tracks and analyzes underlying drivers of practice revenue growth
• Supports content planning and logistics for annual practice meetings
• Assists with practice affiliate communication including the preparation for experience sharing calls and newsletter publication
• Supports Bain brand building efforts as needed (coordinates with Marketing)

iv. Serves as a member of Bain’s global Product, Practice & Knowledge team according to Bain’s Operating Principles:
• Contributes as a member of a larger team (e.g., participates in Product, Practice & Knowledge group projects, training, experience sharing, mentoring and other initiatives, etc.)
• Regularly communicates issues and progress to Practice Area Manager(s)
• Demonstrates flexibility with the changing demands of industry, the Leadership team, commercial demand for varying products
• Liaises with others as necessary, including members of the global services departments

v. Supports new product development and deployment efforts as needed
• Ensures internal teams have best content at the beginning of the effort
• Communicates key needs of the market based off of internal demands of the Practice
• Manages all the new content processing and updates to Intranet
• Helps to ensure that the commercial deployment plan is executed with success

Qualifications:
• BA or equivalent undergraduate degree required with strong academic credentials
• 3+ years experience in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, consulting, marketing, finance, strategic planning, business development, product development, and/or project management
• Attentive to detail and very organized
• Passion for business issues especially related to Financial Services
• Intellectual curiosity and thirst for learning
• Results focused
• Ability to self motivate and work semi-autonomously
• Excellent written and verbal communication skills, English language skills required
• Strong presentation skills – ability to communicate with senior business executives
• Strong problem solving and analytical abilities
• Superior customer service attitude and ability to contribute on a team
• Strong proficiency in Excel, Microsoft Power Point, and Word

Qualified candidates should send a cover letter and resume to Nikki.Rioff@bain.com.
For more information, please visit www.bain.com.