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(P432) The effect of library staff training and development on the user experience: a case study at the Cape Peninsula University of Technology (CPUT)

(P432) The effect of library staff training and development on the user experience: a case study at the Cape Peninsula University of Technology (CPUT)

Apr 2, 2012 | 7/6/2012 (0900-1015), Library Services & Dev

Library staff training and development is a crucial element in ensuring positive user experiences within libraries. A staff component consistently exposed to relevant training and development interventions should not be underestimated. As stated by Connor (2009:13):...

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