All posts by Joan Wee

Joan is a New Media Librarian and provides tech and content support for blogs@NTU. She also helps users with their use in new media applications in learning, teaching and research. During her free time, Joan likes to read, do watercolor painting, walks her dog and drinks lots of coffee.

Sustainability guru Prof Marc Epstein speaks on Sustainability and the Bottom Line

NBS was pleased to have leading sustainability guru, Professor Marc Epstein of the Jones Graduate School of Business at Rice University in Houston, Texas, speak in the recently launched NBS Dean’s Seminar Series on Sustainable Development.

A Distinguished Research Professor of Management at the American business school, he has done extensive research, consulting and teaching in the sustainability area.

Prof Epstein’s talk on May 6th at NTU@one-north campus focused on Sustainability and the Bottom Line – a topic that is of interest to all in the business world as it is a significant challenge to concurrently measure and manage social and financial performance.

CEOs of global corporations and SMEs alike have recognised that managing stakeholder interests and the social, environmental and economic impact of corporate products, services, processes and other activities is critical for both financial and sustainability success, he said.

Based on his extensive research and advisory work with leading global companies like Nike, Proctor & Gamble, Shell and Nissan, Prof Epstein described how they had successfully integrated sustainability into their businesses and increased both financial and sustainability success.

The leadership challenge in corporations is the competing pressures to produce profits and to be a good corporate citizen. The good thing is that managers increasingly understand that these are linked. Already concepts like waste reduction – where you help to save the environment and “make money” by reducing wastage, and similarly improve product design to enhance efficiency, are well understood and practiced.

But increasingly tremendous thought was being given to integrating social and environmental risks with huge capital investment decisions. For instance, companies have to consider what would be the impact on their business if the consumers were to boycott their products if they were to use child labour or cause oil spills and the like.


Professor Epstein delivering his talk in the NBS Dean’s Seminar Series at NTU@one-north campus.

“When these events occur, companies and investors are typically both surprised and unprepared. And, such events are occurring more often,’’ Prof Epstein pointed out.

All companies must better anticipate external consequences of their activities and need to better anticipate social consequences. While some social impacts turn into crises, thankfully most do not, he said.

Among the social and political issues businesses need to look out for are: child labour and poor working conditions, environmental emissions, nationalisation of industries, joint venture partner risks, unstable or corrupt governments, potentially dangerous products, nutrition and obesity, and interrupted or unsafe supply.

At the same time there can be opportunities to convert a risk into an opportunity. For instance due to the public focus on nutrition and obesity, PepsiCo is very concerned about nutritional issues impacting its business and “is having a lot of its people look into it and look for new ways of doing business by coming up with new products,’’ Prof Epstein said.

“It is no longer only about risk and compliance – it is also about innovation and opportunity to simultaneously achieve excellence in sustainability and financial performance.’’

This requires more innovation and entrepreneurship from sustainability leaders, start-ups and SMEs, and more sensitivity to sustainability issues by innovation and R&D leaders, and business unit and functional leaders, he added.

Driving social and financial improvements through sustainability requires strong and innovative leadership. This is because businesses need to be innovative in both products and processes, for which they need both technological innovation in products and business model innovation in processes.

Prof Epstein also stressed that investors and lenders should encourage companies to integrate environmental, social and governance issues into operational and capital investment decisions.

“Early consideration provides enormous opportunities for companies of all sizes to be creative, innovative and achieve entrepreneurial success,’’ he added.
The talk was followed by a lively question-and-answer session.

Singapore Exchange SVP & CFO Mr Seck Wai Kwong’s talk on Corporate Social Responsibility

Mr Seck Wai Kwong, Senior Vice President and Chief Financial Officer of Singapore
Exchange Ltd (SGX), spoke on corporate social responsibility (CSR) on April 21, in the
school in the newly launched Dean’s Seminar Series on Sustainable Development.

He is also Chairman of the NBS Graduate Advisory Board.

Professor Gillian Yeo, Interim Dean, said in her welcome that the topic is particularly
important to us as we nurture future business leaders.

Mr Seck said CSR could be broadly defined as the proactive and deliberate inclusion of public interest into corporate decision making, and voluntarily not engaging in
practices that could have a negative public impact.

“CSR is about achieving a “triple bottom line’ of People, Planet and Profit by doing the
right thing in the process,’’ he added.

The goals of CSR are not, and should not be counter to commercial interest, but can
complement each other, Mr Seck said. There were many eminent examples, one of
which is Toyota’s focus on green technology and its fuel-efficient Prius car.

Mr Seck’s talk covered SGX’s own CSR journey, why companies and organizations
should take CSR seriously and finally on what NBS can do to promote CSR.

For SGX, CSR takes on a special dimension as SGX is both the operator and regulator
of Singapore’s listing platform, as well as a listed company.

“This means we always have to play a balanced and multi-faceted role. Our
stakeholders include more than just shareholders and staff. It includes institutions
such as our members and their customers, listed companies and investors; vendors
and regulators, and to some extent, the society at large.”

Mr Seck highlighted SGX’s initiatives like the Bull Charge – a fun run for charity, and
sending out the annual report in a CD – with the number of requests for a hardcopy
annual report down to less than 2% out of a shareholder base o over 30,000, as some of the efforts to promote CSR.

As for why companies and organizations should take CSR seriously, he said among the reasons were that shareholders are interested in CSR, CSR companies give attractive
returns to shareholders, CSR is good for branding, it gives companies freedom to
operate, CSR can create new business opportunities and that it is the right thing to
do.

Mr Seck said that for its part as a business school, NBS can do two big things.
First, it can be a CSR champion within the university community and beyond, even
nationally and internationally.

“Another local university has a Corporate Governance and Financial Reporting Centre.
I’m not aware of any university research centre established in Singapore to examine
the broader CSR/ESG issues. Would NBS take on this mantle and lead the way? This
whole area of CSR provides fertile grounds for academic research and application,’’ he
added.

The second thing NBS can do could be even more impactful as it can impact the
thousands of students who come through its doors every year with a CSR
consciousness that lasts a lifetime.

“Think of the multiplier effect your CSR-conscious graduates will have on the
thousands of companies they join and the families they will have.

“In fact I believe many of our NBS students today are already very socially and
environmentally aware. Our job is to encourage that, reinforce that, and demonstrate
that CSR is something that is not faddish but applicable, relevant and necessary in
the real world of business,’’ Mr Seck added.

His talk was followed by a lively question-and-answer session.

PUB chief talks about how water scarcity was turned into an opportunity

NANYANG BUSINESS SCHOOL has launched a Dean’s Seminar Series on Sustainable Development as part of its strategy of producing business leaders for a sustainable world.

The inaugural talk was given by Mr Khoo Teng Chye, Chief Executive, PUB Singapore. He spoke on Ensuring Water Sustainability for Singapore: Turning Scarcity into Opportunity. Over 70 faculty, graduate students and staff attended the talk held in the school on March 10.

In her welcome remarks, Professor Gillian Yeo, Interim Dean, said that the school aims to prepare its students to become business leaders who focus on the triple bottom line of profit, planet and people.

Managing the water loop: Mr Khoo Teng Chye, Chief Executive, PUB Singapore, delivering the inaugural talk.

Prof Yeo said the new seminar series aims to enhance the capabilities of all at NBS to incorporate sustainability issues in the curriculum, research, policies and processes.

“The seminar series will provide a forum for us to listen to and interact with outstanding practitioners and academics with deep expertise and knowledge in specific aspects of sustainability,’’ she added.

In his presentation Mr Khoo highlighted that while Singapore gets enough rain, it does not have the land to collect and store the water due to competing needs of land for other uses in the small island nation.

The PUB manages the whole water cycle, key to which is the use of membranes to reclaim water.

The national water agency aims to provide “Water for all”. This is coupled with the approach to involve the community and companies to Conserve, Value and Enjoy the water.

Singapore has four national taps: local catchment, imported water, NEWater and desalinated water.

As water is a valuable resource, the PUB would like all to help conserve it, value it and enjoy it.

While half of Singapore was already water catchment area, this is being increased to two-thirds by 2011 through an urban storm water collection system and raising the number of reservoirs from 14 to 17 by the addition of Punggol and Serangoon reservoirs and the Marina Barrage.

Mr Khoo said that a combination of strategies was used to achieve water sustainability for Singapore. The effective use of membrane technology to produce NEWater means that it can meet 30 per cent of the country’s water needs this year. However, only 2 per cent was being added to reservoirs for public consumption, while direct supply was being made to industrial users in view of the high quality of the water.

Desalination was expensive compared to using membrane technology, which had brought down the cost considerably.

At the same time a water conservation strategy was employed based on pricing, voluntary and mandatory approach. As a result the per capita consumption of water had dropped significantly since 2003, he added.

As water is an important resource, the National Research Foundation has set aside $330 million over five years as part of the efforts to grow Singapore water industry with the target to increase the value add from $0.5 billion to $1.7 billion and double the number of jobs to 11,000 by 2015.

The talk was followed by a lively discussion

Singapore aims to become a global hydrohub with technology as the key pillar based on cluster development, technology development and internationalization.

Already there is a vibrant water industry here with many international players in R&D activity, regional operations and business headquarters.

The R&D ecosystem includes the Nanyang Environment and Water Research Institute at NTU and several other public and private R&D centres.

Mr Khoo highlighted that over the last three years there had been a five-fold increase in the value of overseas water related projects secured by Singapore companies.

The marketing and branding of Singapore water industry was being done through engaging with international organizations and organizing the Singapore International Week.

Mr Khoo said Singapore universities could play a role in developing the water industry through education, research and consultancy. Particularly, there is a need to develop water entrepreneurs. The water industry needs business managers, not just technical experts.

Research and consultancy support is needed to bring new technology to market. The financing of water projects, water pricing and regulation, and climate change issues were some of the other areas that need attention, he added.

Next Generation GMAT Exam to Add New Integrated Reasoning Section

Prospective students preparing to join The NANYANG MBA for the 2013 intake should take note of the latest update from GMAC on the introduction of Integrated Reasoning in the GMAT exam, to be implemented from June 2012 onwards

The Graduate Management Admission Test (GMAT) will add an innovative new section

designed to measure people’s ability to evaluate information from multiple sources. The new integrated reasoning section, scheduled to be introduced in June 2012, will provide business schools with a window into how prospective students respond to the kinds of complex challenges they will encounter as managers in today’s information-rich business environment.

The coming enhancements to the GMAT exam stem from multiple surveys of business school faculty conducted during the past four years by the Graduate Management Admission Council (GMAC), owners of the exam. GMAC solicits input from faculty as a regular part of its commitment to continuously improving the GMAT exam. The Council unveiled the changes to the exam here today at its Annual Industry Conference, the largest gathering of graduate business school professionals in the world.

The integrated reasoning portion of the GMAT will capitalize on innovations in technology and assessments and feature questions that further enhance the validity of the test. These questions include information from multiple sources, such as charts, graphs, and spreadsheets. Examinees will be asked to analyze information, draw conclusions and discern relationships between data points, just as they must do in business school.

“The new integrated reasoning section of the GMAT will be a microcosm of today’s b-school classroom,” said Dave Wilson, president and CEO of GMAC. “These questions will provide critical intelligence to schools about the ability of prospective students to make sound decisions by evaluating, assimilating or extrapolating data.”

The overall length of the GMAT exam (three and a half hours) will not change. The new integrated reasoning section will be 30 minutes long and replace one of two essays that are part of the GMAT’s analytical writing section. Admissions officers have stated and GMAC research has shown that performance on the essays is closely aligned, making a single essay acceptable for predicting performance.

The GMAT exam’s verbal and quantitative sections will not change. As a result, when the new section is introduced in June 2012, tests will be scored on the same 200–800 scale used today.

Test takers will receive a separate score for the essay—as they do now—and another distinct score on the new integrated reasoning section.

The NANYANG MBA Associate Dean talks about CSR in roundtable discussion : Sustainability can boost profits

Businesses are facing increasing global pressure to pursue sustainable growth by managing stakeholders’ interests and the social, environmental and economic impact of their products, services, processes and other activities to achieve both financial and sustainable success. In fact, businesses can turn this into an opportunity to boost their bottom line.

In a Business Times-Nanyang Business School Roundtable discussion series, senior professors at Nanyang Business School and a visiting professor at the school who is a global authority on the subject, examine how businesses can promote sustainability and suggest some ways of integrating it into their operations to achieve a better bottom line.

Click here for full article

Singapore Millionaire Club The Fastest Growing

[Extracted from cover story of The Straits Times, Saturday, 12 June 2010]

Author: Gabriel Chen, The Straits Times – Singapore Press Holdings

Singapore added millionaires at a faster rate than anywhere else in the world last year, despite a recession that decimated wealth in many nations.

The millionaire club grew by 35 per cent here, putting Singapore just ahead of second-placed Malaysia with a 33 per cent gain, and Slovakia on 32 per cent and China on 31 per cent.

In absolute numbers, the United States still has by far the most millionaire households at 4.7million, followed by Japan and China. But you are more likely to bump into a millionaire here.

An annual study by Boston Consulting Group (BCG) showed that Singapore had the highest concentration of millionaires, as in 2008. A total of 11.4 per cent of households here own more than US$1million (S$1.4million) – defined as those with investable assets of over US$1million, exclusive of property and items like art. BCG did not provide the number of millionaire households in Singapore.

Hong Kong was next in terms of concentration, followed by Switzerland, Kuwait, Qatar, the United Arab Emirates and the US.

Singaporean T.J Thang, who belongs to the elite group, did not fare too badly during the downturn. “Some of my stocks fell in value during the recession, but I was getting attractive property rental yields, and hence my cash grew.” said the 49-year-old businessman.

Economists and wealth managers cite a number of factors as to why Singapore is leading the way in the growth of millionaire households. One is Singapore’s “liberal admissions policy” to attract talent and the well-heeled, said CIMB Research economist Song Seng Wun.

Today, virtually every big-name private bank which caters to the well-heeled has made Singapore its regional hub.

What this latest reports means is, “for all the private bankers who are here, it confirms that Singapore is the right spot to be”, said Mr Rolf Gerber, chief executive of LGT Bank in Liechtenstein (Singapore).

BCG believes that another factor of this rise could be the strength of the Singapore dollar currency against the US dollar.

BCG’s study reviewed the assets under management covering 62 markets representing around 99 per cent of global economic output.

Top of the list
[Country growth in millionaire households]

Singapore: 35%
Malaysia: 33%
Slovakia: 32%
China: 31%
Morocco: 28%
South Korea: 28%
United Arab Emirates: 23%
Germany: 23%
Indonesia: 21%
Algeria: 21%

Will You Take The MBA Oath?

Author: Cynthea Lam, Marketing Manager

The MBA Oath

The MBA Oath. Hot topic and centre of heated debates. What is your take towards it? Do you think that it is necessary for the change this world badly needs or do you think it is just a meaningless piece of paper? After all, myriad oaths are taken every day and broken just as quickly. What is the significance of another oath, presumably taken by business minds who only have the bottom line to take care of? The creation of the MBA oath began in the spring of 2009, when two MBA students at the Harvard Business School, Max Anderson and Peter Escher, wondered what the future of MBAs should be, and in consideration with the recent spate of world events, if a kind of pledge could be put in place as a guiding philosophy or in a heavier sense, a lifetime vow to set higher standards for business leaders in view of profits, people and planet.

The goals of the MBA oath are to:
1. to make a difference in the lives of the individual students who take the oath,
2. to challenge other classmates to work towards a higher professional standard, whether they sign the oath or not, and
3.to create a public conversation in the press about professionalizing and improving management Like a doctor would take the Hippocratic oath before his practice of medicine, the MBA oath assigns public accountability for the inherent obligations to society of which MBAs as future leaders are bound to. Not everyone would agree, or think an oath like this is necessary to guide his or her actions, but it would certainly allow the MBA to precisely and publicly declare his or her convictions.

We take a look at the MBA oath.
As a business leader I recognize my role in society.
• My purpose is to lead people and manage resources to create value that no single individual can create alone.
• My decisions affect the well-being of individuals inside and outside my enterprise, today and tomorrow.
Therefore, I promise that:
• I will manage my enterprise with loyalty and care, and will not advance my personal interests at the expense of my enterprise or society.
• I will understand and uphold, in letter and spirit, the laws and contracts governing my conduct and that of my enterprise.
• I will refrain from corruption, unfair competition, or business practices harmful to society.
• I will protect the human rights and dignity of all people affected by my enterprise, and I will oppose discrimination and exploitation.
• I will protect the right of future generations to advance their standard of living and enjoy a healthy planet.
• I will report the performance and risks of my enterprise accurately and honestly.
• I will invest in developing myself and others, helping the management profession continue to advance and create sustainable and inclusive prosperity.

In exercising my professional duties according to these principles, I recognize that my behavior must set an example of integrity, eliciting trust and esteem from those I serve. I will remain accountable to my peers and to society for my actions and for upholding these standards.

This oath I make freely, and upon my honor. [source: http://mbaoath.org/]

It’s not the end, just the beginning!

Author: Calista N., Sweden

It is with a heavy heart that I write this blog entry. Although we keep telling each other “It’s not the end, it’s just the beginning!”, we all know that the bond and camaraderie is something we will miss the most when we part ways. Inevitably, since we have become like a tightly-knit family for the past year.

As the months and days crept to the end of Trimester 3, I knew for sure this would be a different kind of goodbye. Most of my cohortmates are flying off for their exchange programs, and most of them are also continuing their stints overseas with summer programs, which span until the end of Trimester 4. Thereafter, they would either return to their home countries or like most, continue to scour the world to build their global careers.

We are troopers! T1 done…T2 done…T3 done!

Birds of the same MBA feather!


Here’s representing America, Europe and Asia.


A priceless momento – a memory etched forever

For me, it’s very simple. I came to Asia knowing exactly how I wanted the end of my program would be. I have just secured an internship here in Singapore, with an international consulting firm, and if that turns out well, I will be offered permanent employment with the company.

While gaining some work exposure in Asia, I will also attempt to fulfill my dreams of travelling around Asia. I absolutely love its culture, rich history and learn the different ways of life. And who knows? I may even want to settle down here, get married and have kids raised in an exotic Asian environment!

The Cambodian Trust Pops By

Felix S., Britain

The Corporate Social Responsibility (CSR) Club had a guest last month. Mike Scott, Country Director of The Cambodia Trust, an international NGO started in the UK for Cambodia, visited us. The Cambodia Trust was set up in 1989 by three British, in response to the Cambodian Prime Minister, Mr Hun Sen’s plea for assistance to the country’s thousands of landmine survivors.

After three decades of war, Cambodia is left with one of the highest rates of physical disability of any country in the world. More than 40,000 Cambodians have suffered amputations as a result to mine injuries since 1979.

The Cambodia Trust primarily helps these amputees with prosthetic limbs and rehabilitation, with donations they receive from around the world. To date, they have already helped some 5000 patients, with at least 50 to 60 patients coming in for treatment everyday for this free service.

Apart from this prosthetics service, The Cambodia Trust started the Cambodia School of Prosthetics and Orthotics in 1994, building the foundation for sustainable and locally-run rehabilitation services for people with disabilities. This fulfills the severe shortage of such services in developing countries, which is mostly provided for, by foreigners with the expertise. Over the last decade, 3 more schools were set up in Sri Lanka, Timor Leste and Jakarta.

As mobility is the first step towards self-sufficiency, an artificial limb, brace or wheelchair can make the difference between employment and begging on the streets. The rehabilitation scheme ensures a view of the larger picture by means of giving patients an improved way of life, over and above the physiotherapy services given to patients who have received new prosthetics. Some of these initiatives are: easy access for children with disabilities in schools, giving access to disabled young adults for skills training and giving out grants to disabled adults to establish small businesses.

In a country where the government’s support is limited and sometimes inconsistent, The Cambodia trust can only look to private organizations or willing individuals for help. Its funds were heavily depleted during the Global Financial Crisis of 2008, making its day-to-day operations a big problem.

The CSR Club of The NANYANG MBA has taken up this challenge and will work with The Cambodia Trust to introduce strategic ways forward to raise funds and create sustainable plans for it.

Mike Scott (3rd from left, front row) with The NANYANG MBA CSR Club members

An Interview with Mr. Zafar Momin on “Strategy Implementation”

Author: Balaji Rajhavan, India

Recently, I had the opportunity to interview one of the stalwarts of business and consulting in Singapore, Mr. Zafar Momin, about strategy implementation from a CEO’s perspective. I was also fortunate to attend his course on the same subject and felt that an interview highlighting some of the more practical issues related to implementation would be both useful and interesting for all MBA participants.

Mr. Zafar has over 24 years of experience in business and consulting in Asia, Middle East and the USA. Mr. Zafar has held a variety of positions in prestigious companies: Executive Vice-President of Alghanim Industries in the Gulf, Partner and Managing Director of Boston Consulting Group in Singapore and Dubai, and Partner and Asia practice head with A.T Kearney to name a few. Here is part I of our discussion:

“Why should a CEO or the senior management of a company bother about strategy implementation? Especially when they have many other things like PR, stakeholder management, strategy formulation, etc. on their agenda.”

No matter what other items the CEO has on her/his agenda, the primary mandate for the CEO is usually ‘enhancing shareholder value’ and ‘creating a successful enterprise’. You can define success in terms of financial measures, operational excellence, people development, community enrichment, or whatever measure makes sense for the company. Every firm has a reason for “being” and this reason is usually articulated in their vision, mission & strategy. If the CEO can’t get these executed or put into action, can he/she be successful? So strategy execution cannot be something that he/she can delegate off to somebody to concentrate on something else, because what else could be more important than putting the company’s strategy into action.

“How much of a CEO’s time would typically be taken up by implementation issues?”

It’s hard to define how much of her/his time would be taken up exactly as it would depend on the specificity of the situation. However, implementation will surely be a priority on her/his “things to do” list. Most successful implementations have the CEO playing a key role in them. It doesn’t mean that he/she is necessarily leading
everything but that he/she is playing a significant leadership role; which may range from a hands-on driver to a facilitator to a decision shaper role. It is a very key that the CEO ensures that the strategic initiatives are moving forward, all the bases have been covered, budgets & resources have been allocated, and that there is a
detailed translation of the strategy into an actionable list of initiatives for the organization to act upon.

“Does the time spent by the CEO also depend on the size of the company? Say large companies like GE as opposed to a SME?”

Yes it might. A CEO at a large global company e.g. GE is leading a very complex & diverse organization, but probably has a lot more bench-strength and resources available to him. So the role he might play and the time he might spend might be different than the time spent by the CEO of a SME. The CEO of the SME might not have the
luxury of bench-strength and he may have to do a lot more of “rolling up the sleeves” stuff himself. But the importance of strategy implementation to both CEOs would be pretty much the same.

“What are the most common challenges faced by the CEO in executing strategy?”

There are several actually, but the typical ones are: getting the various layers of the organization to buy-in and align with the strategic direction of the company, identifying and mobilizing the correct resources for execution, planning the execution steps in detail and putting them into action with milestones, KPIs, control mechanisms and proper risk management. Implementation can be a very long and difficult journey, especially if it involves getting people to change. Often people resist change because they are comfortable with the status quo or feel they are not motivated or incentivized sufficiently to change.

In order to execute strategy effectively, CEOs have to make sure that they are exploiting all the levers that they have at their disposal such as organizational structure, processes, rewards, etc. One big problem in organizations is that people are asked to execute a strategy but are not given guidelines, processes, structures or systems to enable them to do that. The other issue is related to coordination and control mechanisms. People need lots of
information sharing, learning, empowerment, and also need measurement devices to know how they are progressing. Strategy formulation takes a lot less time than strategy execution. Yet, people underestimate how difficult it is to execute strategy, even though many start off very well they tend to get lost or wander off-course over time.”

Part II of the discussion continues in the next post with details about what tools or techniques a CEO can use, how to distinguish between a flawed strategy and flawed implementation, etc. Hope you all found this interesting. Over and out!