Eligibility

 

All current NTU staff and students may request for a blog.

Approval is on a case-to-case basis and must fall under academic, research or administrative purposes. Blogs that are ‘personal’ in nature (e.g. an online diary about day-to-day life happenings and musings) will be declined. 

The following groups are not eligible:

  • Alumni including those from NTU.
  • Former NTU staff or students.
  • NIE staff and NIE students.
  • RSIS staff and RSIS students.

 

Apply for a blog

 

The following details must be provided upon request.

  • What is the blog’s purpose?
  • Which category do you think your blog falls into? Choose one: Academic, Research or Administrative.
  • If approved, what is your suggestion for the blog address? (e.g. blogs.ntu.edu.sg/xxxxx; 5 characters minimum, no spaces)
  • What is the title of the blog?
  • Who will be the blog admin(s)? Please provide NTU email addresses. Additional users may be added later.
  • Who will be designing and developing the blog? Please specify users.
  • Indicate timelines (specifically, expected ‘live’ date). 

Requests with incomplete or missing details will be declined. 

 

Course blog

 

Course blogs are academic blogs that are meant to supplement and not replace the University’s learning platform. Official online learning should still be done through NTULearn. Course blogs at Blogs@NTU must not be static. It should have elements of teacher-student or student-student participation, collaboration, and learning opportunities. Faculty are expected to manage and be responsible for their own course blogs. 

Please click here to request for a course blog.

 

Custom domain

 

For security reasons, we no longer accept custom domain requests except for those with the suffix “ntu.edu.sg”. Users should submit a request to CITS. Once approved by CITS, we will map the domain to the blog. Users are responsible and liable for all fees related to the custom domain.

 

Expert advice

 

We are not able to provide expert advice on specialised topics such as:

  • External plugin recommendations.
  • Search results ranking.
  • Search Engine Optimisation (SEO).
  • Google Analytics.
  • External domain registration and management.
  • Electronic Direct Mail (EDM)/email marketing campaign.
  • MailChimp integration.
  • External websites access and management.
  • Programming and troubleshooting web technologies like HTML, CSS, JavaScript, etc.
  • Formidable Form plugin customisation and troubleshooting.

The above list is non-exhaustive. 

 

Leaving NTU

 

Upon leaving the University and cessation of NTU network account, blog users will no longer be able to access the blogs. The blog may be exported and imported to an external WordPress platform (such as wordpress.com) in XML format. Media files must be exported, imported and relinked manually. These must be completed before the deactivation of the user’s network account.

We do not provide any support for external WordPress platforms including export/import and relinking services.

 

How to login

 

To login, you must have a valid NTU network account and be registered to the Blogs@NTU as a user.

There are 3 ways to login:

  • Click on the Log In link at the top left corner of the blog.
  • Append “wp-admin” at the blog address. For example, “blogs.ntu.edu.sg/xxxxx/wp-admin”.
  • You may also be asked to login when clicking a URL that is pointing to a ‘private’ blog.

 

Steps to login:

  1. Click on Use NTU ID button to proceed.
  2. You will be routed to NTU’s authentication page.
  3. Key in your NTU username and password.
  4. Select the appropriate domain.
  5. Click the LOGIN button.

If successful, you will be routed to the blog. If unsuccessful, please go to our section on “Can’t login“.

 

NIE staff/student login

 

For NIE staff and students, please use your NIE network ID and the password. Do not use your NIE email username to login unless it is the same as the network ID.

Steps to login:

  1. Click on Use NTU ID button to proceed.
  2. You will be routed to NTU’s authentication page.
  3. Key in your NIE network ID and password.
  4. Select the appropriate domain (either NIESTAFF or NIESTUDENT).
  5. Click the LOGIN button.

If successful, you will be routed to the blog. If unsuccessful, please go to our section on “Can’t login“.

 

Can’t login

 

This refers to unsuccessful login to the blog’s dashboard.

If you are able to login but are not able to access a specific blog, this refers to accessibility issue not login issue. In this case, please request the blog admin to register you to the blog. If the blog admin are not able to add users to the blog, please ask the blog admin to report the error.

If you encountered login issues, please do the following before trying again:

  1. Verify that your NTU username and password is valid and correct.
  2. Empty the cache or browsing history.
  3. Completely exit the browser (closing tabs may not exit the app).
  4. Use incognito or private browsing mode.
  5. Use a different browser than the one you had used previously.
  6. Use a different computer or device.

If successful, it was likely a cache or browser issue rather than network issue.

Should your attempts failed after completing the above steps, please connect to NTU VPN (if you’re not on campus). Normally, connection to NTU VPN is not required as the authentication process should work outside the NTU network. If you are connected to NTU VPN and are able to successfully login, the issue lies with NTU’s authentication page and not with the blog platform itself. In this case, please submit a ServiceNow ticket

If all the above steps were unsuccessful, please report the error to us.

 

Errors

 

Login error refers to an attempt to access the Blogs@NTU platform without any success. If you are able to login to Blogs@NTU dashboard but are not able to access a specific blog, this is an accessibility issue. Please make a request to the blog admin to add you to the blog.

Here’s a few common reason for login errors. Click on the text below to find out more.

Verify the password. If you are able to login to our NTU network or NTU email account using the same password, it is correct. For NIE staff/students, please use your NIE network account password.

 

Use different browsers or computers or devices which you had never tried to login before. This will eliminate any possibility that the browser's password manager was not the cause of login errors.

 

Click on Use NTU ID button. The Guest Login link are not applicable to NTU and NIE users.

 

Use different web browsers or computers or devices to verify. Web browsers may be outdated. Some browser addons or extensions may have security issues or interfere with the authentication process. 

 

Request the blog admin to add you to the blog. Users must be registered to private blogs to view. 

 

If the user have not login before and are unable to login successfully, the username could be the issue. All users need to be pre-registered to Blogs@NTU to access the dashboard or view private blogs. On rare occasions, the username was not registered correctly. Please submit an error report.

 

Please attempt to login later or the next day. If the issue persists, please submit a ServiceNow ticket.

 

Please attempt to login later or the next day. If the issue persists, send us an error report.

 

 

Error reporting

 

To report an error, please email us the following details:

  • Your NTU email address.
  • Blog link that you were trying to access.
  • Screen captures leading to the error.
  • Error messages (if any).

Alternatively, you may make an appointment with us to troubleshoot the issue together. To make an appointment, please email us your preferred date and time. We could meet you at our office during office hours. Our office location is at NS1-B3B-18. Go to CEE main office and take the lift at the middle of the spine. Alight at level B3. You will be able to see our office, Library Technology Group opposite the Environment Laboratory I.

 

Extent of service

 

Blogs are provided as-is. Users are expected to design, develop and populate content themselves.

We don’t provide the following services:

  • Blog design and development.
  • Populate content.
  • Update content.
  • Installation of external themes or plugins. Please use available themes and plugins.
  • Troubleshooting for blogs using custom codes or scripts.
  • Troubleshooting of user-created plugin errors  (e.g. Formidable Form).

 

Themes & Plugins

 

Installation of themes and plugins are disabled. Blog admins may request to activate existing themes and plugins. Access to server files is prohibited. However, blog admins may customised their blogs using custom CSS and the Divi theme. Insertion of scripts is possible but not guaranteed. We are not able to troubleshoot errors arising from custom codes and scripts.

 

Design

 

We don’t provide in-house blog design and development services.

Blog admins may engage other NTU users to design and develop the blog. It is also possible to pay (using blog admin’s own fund) an external vendor to design and develop the blog. However, blog admin must apply for a temporary NTU network account on behalf of the vendor. Issues arising from the vendor’s design and development must be routed to the vendor or resolved by the blog admins themselves.

 

Access after leaving

 

Upon leaving the university, staff and students may not be able to access the dashboard of their blogs as a valid NTU user account is required. Future additions or edits are no longer possible. We are not able to reactivate your NTU user account as this is under the management of CITS.

 

Before leaving

 

Please ensure that you had exported your blog before the cessation of your NTU network account.

Should you wish to remove your blog, please email us your request using your NTU email. Do note that removed blogs are not deleted but archived – meaning, it will not be viewable nor accessible. It may take search engines some time to fully remove the visibility of public blogs at their search results.

 

Exporting your blog

 

You may export your blog in XML format and import it to an external WordPress platform (such as wordpress.com). You must be the blog admin to do this. Please note that media files (images, videos, documents, etc) must be exported and imported to the new blog manually. Pages and posts that linked to these files must be relinked to it’s new location.

We do not provide any support for external WordPress platforms including export/import and relinking services.

 

Archival of blogs

 

Blogs that were inactive for 2 or more years will be archived. Archived blogs are no longer accessible nor viewable publicly (for non-private blogs). Blog admins may request to unarchive their blogs by sending us an error report. Please include the blog link and your NTU email address.

 

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