Scholarly Information & Research (SIR) is part of an integrated Information Services division at Griffith University, one of the top ten research universities in Australia. SIR provides library services, publication support and eResearch services to over 43,000 students onsite at five campuses and online. In 2010, senior managers embarked on an incremental business improvement program (“Turning a New Page”) designed to embed innovation and integrate support for scholarly information & research alongside existing university library services. The focus is on the new generation of integrated services needed in three to five years for the new generation of users who use Scholarly Information & Research services at Griffith.

The starting position was that services were unevenly delivered and resources unevenly distributed. An early outcome of the initiative is restructuring to aggregate similar capabilities in order to redistribute resources and provide a framework for staff development over time.

The concept is to organize existing teams to maximize our capacity to provide services and project support for ideas and thought experiments through to enterprise level services. Virtual teams will be formed and reformed as pilots and full-blown projects are proposed in order to bring operational expertise into the design and development efforts early. The lifecycle of projects will be considered and project management techniques applied as required.

Current teams are moving to an integrated structure with front of house academic services organized by discipline groups staffed by expert consultants for each area; library operations and library IT help desk services. Back of house services will be reorganized to include resource description; procurement; resource discovery and application support; and research development services.

This paper will report on initiative including the method and approach, the data and inputs that helped to develop the updated service offerings, delivery models and staffing structure, and progress to date.

 JoAnne Sparks
JoAnne Sparks Griffith University

JoAnne Sparks is Director of Information Services for the Scholarly Information and Research portfolio at Griffith University and is responsible for the University‘s library services and research information services.

JoAnne is new to both Griffith University and Australia, having arrived in late February 2011, after 30 years of professional practice in England and the United States.

Most recently JoAnne managed user-facing services for the Bodleian libraries at the University of Oxford. She was a leader in the Bodleian‘s planning and capital projects, as well as working to align and improve operational services.

JoAnne has spent most of her career in academic and research libraries including the Memorial Sloan-Kettering Cancer Center and the Pharmaceutical Research Institute at Bristol-Myers Squibb. Along with Oxford, she has held academic positions at Drexel, Hahnemann, Thomas Jefferson and Rush Universities.

 Linda O’Brien
Linda O’Brien Griffith University

As Pro Vice Chancellor Linda is a member of the University executive with responsibility for development and implementation of Griffith‘s information strategy and management of the University’s information services; including the e-learning and e-research services, the Library and University-wide information and communication technology services, systems and infrastructure.

Linda has substantial university management experience having worked in a number of Australian universities in a variety of roles.

She has contributed to a number of state and national initiatives, including being a member of the National Collaborative Research Infrastructure Strategy Platforms for Collaboration Expert Advisory Group and currently as a board member of the Queensland Cyber Infrastructure Foundation.

Joanna Richardson
Joanna Richardson Griffith University

Joanna Richardson is Team Leader, Research Content (Scholarly Information and Research) in the Division of Information Services at Griffith University, with responsibility for establishing and managing a number of repositories to support research, learning and teaching. She has previously worked as an Information Technology Librarian in university libraries in both North America and Australia, and has been a lecturer in library and information science. Recent publications have been centred around resource discovery and research data management frameworks.

Malcolm Wolski
Malcolm Wolski Griffith University

Malcolm Wolski is Associate Director (Scholarly Information and Research) in the Division of Information Services at Griffith University where he manages eResearch services, institutional digital repositories and the epublishing service. Prior to taking up his current position, Malcolm worked in various management roles in information and communication technology services.

Malcolm has an active ongoing role in assisting research groups to build information systems to manage the capture, collection and preservation of data, to develop collaboration and communication tools and to use advanced information technology tools and techniques during research.

Sanja Tadic
Sanja Tadic Griffith University

Sanja Tadic has been working in large academic libraries for the past twenty years, mainly in leadership and management positions, developing and leading high performance teams of various sizes. The professional work spans both back and front of the house library operations. Sanja has participated, initiated and led a number of organisational changes and continuous improvement initiatives. She is currently leading a team that provides integrated Library and IT support.

Joanne Morris
Joanne Morris Griffith University

Jo Morris is the Manager of eResearch Services at Griffith University. She is responsible for the development, management and delivery of eResearch services to support the University‘s research community which includes the associated information management systems, infrastructure and data management services.