Apr 2, 2012 | 7/6/2012 (0900-1015), Library Services & Dev
Libraries of the 21st century are facing different challenges and opportunities in meeting the information needs of a new generation of users. It is important to ensure that libraries have the right number of people with the right skills and attributes in the right...
Apr 2, 2012 | 7/6/2012 (0900-1015), Library Services & Dev
Library staff training and development is a crucial element in ensuring positive user experiences within libraries. A staff component consistently exposed to relevant training and development interventions should not be underestimated. As stated by Connor (2009:13):...
Apr 2, 2012 | 7/6/2012 (0900-1015), Library Services & Dev
The purpose of the paper is to provide a range of approaches to promoting innovative thought and action which can be applied in a variety of organizational contexts. It describes strategies adopted by one large academic library which sought to increase employee...
