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(P432) The effect of library staff training and development on the user experience: a case study at the Cape Peninsula University of Technology (CPUT)

(P432) The effect of library staff training and development on the user experience: a case study at the Cape Peninsula University of Technology (CPUT)

Apr 2, 2012 | 7/6/2012 (0900-1015), Library Services & Dev

Library staff training and development is a crucial element in ensuring positive user experiences within libraries. A staff component consistently exposed to relevant training and development interventions should not be underestimated. As stated by Connor (2009:13):...

(P433) Fostering innovation through cultural change

Apr 2, 2012 | 7/6/2012 (0900-1015), Library Services & Dev

The purpose of the paper is to provide a range of approaches to promoting innovative thought and action which can be applied in a variety of organizational contexts. It describes strategies adopted by one large academic library which sought to increase employee...
(M441) Aligning collections and services with user needs and practices

(M441) Aligning collections and services with user needs and practices

Apr 2, 2012 | 7/6/2012 (1035-1210), Library Services & Dev

In preparing for a five-year president‘s advisory review of the university library, we examined how users drew on the library collection and how they wanted to use information. We graphed the ways faculty and students found and used information. In the library,...

(M442) Sustenance of science & technology libraries as multi academic activities centers for new generation users: an Indian perspective

Apr 2, 2012 | 7/6/2012 (1035-1210), Library Services & Dev

One of the objective of the Indian Science and Technology (S&T) Policy is to ensure that the message of science reaches every citizen of India, man and woman, young and old, so that we advance scientific temper, emerge as a progressive and enlightened society and...

(M443) Change as a service – challenges and effects of a new paradigm for library systems and content infrastructure

Apr 2, 2012 | 7/6/2012 (1035-1210), Library Services & Dev

The infrastructure for supplying information resources to higher education and research has gone through dramatic changes the last 15 years. The amount of electronic resources available and library systems that handle them have multiplied leaving libraries in a...

(M444) Embedding innovation for scholarly information & research for the new generation in a top research university

Apr 2, 2012 | 7/6/2012 (1035-1210), Library Services & Dev

Scholarly Information & Research (SIR) is part of an integrated Information Services division at Griffith University, one of the top ten research universities in Australia. SIR provides library services, publication support and eResearch services to over 43,000...
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